We ship to all countries of the European Union - Free shipping for orders above 50€
Welcome to Omius, operated by ENDURADISTRI SARL (referred to as “we,” “us,” or “our”). This Payment & Shipping Policy outlines the terms related to payments, shipping, and returns for purchases made on our website, www.omius.eu. By placing an order with us, you agree to comply with this policy.
1. General Information
We only ship to countries within the European Union (EU), and all orders are shipped from France.
2. Payment Information
2.1. Accepted Payment Methods
We accept the following payment methods:
– Credit and Debit Cards (Visa, MasterCard, American Express)
– PayPal
– iDeal
– Bancontact
– Apple Pay
– Google Pay
– …
2.2. Payment Security
Payments are securely processed through third-party payment processors. Your payment information is encrypted and not stored on our servers.
2.3. Pricing and Taxes
– All prices are listed in EUR and include VAT where applicable.
– Shipping costs are additional and will be calculated during checkout.
2.4. Order Confirmation
Once your payment is completed, you will receive a confirmation email with your order details. If you do not receive this email, please contact us.
3. Shipping Policy
3.1. Shipping Locations
We ship to most countries within the European Union. If your country is not listed as a shipping destination during checkout, please contact us.
3.2. Shipping Methods and Costs
– All orders are shipped from France using the most expeditious and economical method available.
– We offer free shipping on orders equal to or above €50. For orders below €50, an €8 shipping fee (tax included) will apply.
3.3. Processing Time
Orders are typically processed and dispatched within 1-3 business days. You will receive a notification email with tracking information once your order is shipped.
3.4. Estimated Delivery Times
– Delivery times vary by destination and are provided as a guideline only. Most deliveries within the EU are completed within 5-10 business days.
– We are not responsible for delays caused by customs, postal services, or other circumstances beyond our control.
3.5. Shipping Restrictions
We do not ship outside the European Union.
4. Return & Refund Policy
4.1. Return Eligibility
You may return your Omius product within 30 calendar days from the date you receive your order, provided it is UNUSED and in its original condition with all packaging.
4.2. Return Process
To initiate a return, please contact us at info@omius.eu and include your original Omius order number. We will provide instructions on how to proceed with your return.
4.3. Return Shipping Costs
You are responsible for the cost of return shipping, except when the return is due to an error on our part (e.g., incorrect or defective item).
4.4. Refunds and Credits
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, refunds will be issued using the original payment method, excluding any original shipping costs (unless the return is due to a fault on our part).
– All applicable promotions, discounts, and free items at the time of purchase will be prorated and applied to the amount of refund or credit.
5. Lost or Damaged Shipments
5.1. Damaged Items
If your order arrives damaged, please contact us immediately at info@omius.eu with photos of the damage and your order number. We will work with you to resolve the issue.
5.2. Lost Shipments
If you have not received your order within the estimated delivery time, please contact us. We will investigate the issue and keep you informed throughout the process.
6. Changes to Payment & Shipping Policy
We reserve the right to modify this Payment & Shipping Policy at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of the website following any amendments signifies your acceptance of the revised policy.
7. Contact Information
For any questions or concerns regarding this Payment & Shipping Policy, please contact us at:
This policy was last updated on: 25/10/2024
