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Welcome to Omius, operated by ENDURADISTRI SARL (referred to as “we,” “us,” or “our”). This Return & Refund Policy explains your rights and our procedures regarding returns and refunds for purchases made on our website, www.omius.eu. By placing an order with us, you agree to comply with this policy.
1. General Information
You have 30 calendar days from the date you receive your Omius order to return an UNUSED product. This policy applies only to purchases made on our official website.
2. Return Eligibility
2.1. Conditions for Return
– The product must be UNUSED, in its original condition, and in the original packaging.
– All original tags, labels, and accessories must be included.
– Products that have been used, damaged, or altered after delivery are not eligible for return.
2.2. Exclusions
– Gift cards, downloadable products, and customized items are non-returnable.
– Any item marked as “Final Sale” is not eligible for return or refund.
3. Return Process
3.1. How to Initiate a Return
– To start a return, contact us at info@omius.eu with your original Omius order number and reason for return.
– We will provide you with return instructions, including the address to which you should send the product.
3.2. Return Shipping Costs
– You are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., wrong or defective item).
– We recommend using a trackable shipping method. We are not liable for items lost during return shipping.
3.3. Return Inspection
– Once we receive your returned item, we will inspect it to ensure it meets the conditions for return.
– We will notify you by email about the approval or rejection of your refund.
4. Refund Policy
4.1. Refund Approval
– If your return is approved, we will process a refund to your original payment method.
– The refund will exclude any original shipping costs, unless the return was due to a fault on our part.
4.2. Refund Timeline
– Refunds are typically processed within 7-14 business days from the date we receive the returned item.
– You will receive an email confirmation once the refund has been processed.
4.3. Partial Refunds
– In some cases, only partial refunds may be granted (e.g., items not in original condition or with missing parts).
4.4. Promotions, Discounts, and Free Items
– If a return involves an order with promotions, discounts, or free items, these will be prorated and applied to the amount of refund or credit.
5. Exchanges
5.1. Exchange Policy
– We do not offer direct exchanges. If you need a different product or size, please return the original item for a refund and place a new order.
6. Damaged or Defective Items
6.1. Reporting Damaged or Defective Products
– If you receive a damaged or defective item, please contact us immediately at info@omius.eu with your order number and photos of the issue.
– We will arrange a replacement or a full refund, including original shipping costs.
7. Cancellations
7.1. Order Cancellation
– You may cancel your order before it is shipped by contacting us at info@omius.eu.
– If the order has already been shipped, please follow the return process outlined above once you receive the product.
8. Changes to the Return & Refund Policy
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of the website following any amendments signifies your acceptance of the revised policy.
9. Contact Information
For any questions or concerns regarding this Return & Refund Policy, please contact us at:
This policy was last updated on: 25/10/2024
